Returns & Exchanges

At Arata, we want you to love your clean beauty routine. If you are not completely satisfied with your purchase, you can return or exchange eligible products within 15 days of delivery.

1

Initiate Request

Log into your Arata account or visit our returns portal to submit a request with your order number and photos of the product.

2

Quality Inspection

Once your request is submitted, our team will review the details within 48 hours to ensure the items are unused and in their original packaging.

3

Pack and Ship

Securely pack the items in their original box and use the prepaid shipping label provided via email to send the package back to our warehouse.

4

Receive Refund

After we receive and verify your return, your refund will be processed back to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing